Verizon released a statement this evening saying that although there has been “hiccups” recently, they have seen 99% availability for its 4G LTE network for the year and the recent problems that have popped up have been unrelated to one another.
“Each incident has been different from a technical standpoint,” the company said. “Our engineers have successfully diagnosed those past triggering events, and they have not re-occurred. We also work diligently to rectify technical problems in the Network before they affect any customers.”
Verizon is still working on some key changes in the network in order to prevent these outages from happening in the future.
“Among the numerous measures we have taken or will take are: geographic segmentation, which enables us to isolate, contain and rectify network performance issues, and maintain service to the majority of customers when an issue does develop.”
Verizon also said that it’s rolling out “software fixes” that will boost performance and improve reliability.
“Being a pioneer comes with growing pains,” Verizon said. “The recent issues that affected our customers’ 4GLTE service were unforeseen despite careful, diligent planning, deployment and ongoing upgrade programs.”
It seems like Verizon is having a rough month as today, customers have experienced yet another data outage. While reviewing customer complaints on the forums, it seems that this recent outage is affecting 4G devices in Georgia, Michigan, Oregon, Pennsylvania, California, Virginia, Washington, Texas, and Maryland.
This is frustrating for many and no comments have been made on when the network will come back on. Click here for updates on the situation.
Verizon Wireless customers all across the country have been woken up to spotty data connections Wednesday morning, according to internet forums and Twitter.
The issue has arose from a nationwide outage in the company’s 3G and 4G data networks with reports of down services all across the country.
Users on Verizon’s support forums have been reporting service downtime as of late last night. “I’m in Denver, CO. Service went out at 1am MST – it’s 5am MST and still no data,” one user commented.
Those who have gotten through to Verizon’s customer support line say the company acknowledges the issue but has no estimate for when things will return to normal, according to CNET.
Verizon says that they have fixed the 4G problem that many customers were having earlier Wednesday morning. Other users said that 3G was having data outages as well but Verizon says that 3G devices were not affected.
Verizon Wireless said the problem with its 4G network had been resolved by 2 p.m. ET. It said engineers had been working on the repair since the early hours of the morning.
The cause of the outages was not stated by Verizon.